0000304171 00000 n 0000024074 00000 n 0000102296 00000 n Reduce data entry. 0000305692 00000 n 0000092488 00000 n 0000084427 00000 n 0000131497 00000 n 0000083193 00000 n 0000087898 00000 n 0000098319 00000 n 0000086608 00000 n 0000074810 00000 n 0000093885 00000 n 0000106210 00000 n 0000082857 00000 n 0000083697 00000 n CTi has just been listed on KuCoin today, Monday 30th November 2020, and publicly tradable in 2 days on Wednesday 2nd December 2020. 0000100838 00000 n 0000091818 00000 n 0000030709 00000 n In the name of the app you could use "Toky Lightning App". 0000080785 00000 n 0000088741 00000 n Call prospects by clicking on their number within Salesforce, Reduce data entry with automatic call logging, Create call lists of new leads in seconds, Record call info and take notes while you’re still on the call, Improve customer service by responding to calls faster, © Copyright 2020 Salesforce.com, inc. All rights reserved. 0000068864 00000 n 0000021545 00000 n 0000071671 00000 n Lightning Dialer for Essentials includes basic inbound and outbound calling and logging, recordable welcome and close messages, and business hour settings for AMER/CA users. %���� 0000059741 00000 n 0000100334 00000 n 0000071279 00000 n 0000131838 00000 n 0000071728 00000 n 0000100390 00000 n 0000071447 00000 n 0000106378 00000 n Click Back to exit the Lightning App Builder. 0000066629 00000 n 0000068641 00000 n 0000089861 00000 n In the Quick Find field at the left, search for call centers and click that entry. 0000122205 00000 n 0000072290 00000 n 0000085151 00000 n 0000084647 00000 n 0000105595 00000 n 0000074137 00000 n 0000097196 00000 n 0000105151 00000 n 0000084145 00000 n 0000094952 00000 n 0000103139 00000 n In the Administrators section for your adapter type, click Five9 managed package. In Salesforce Classic mode, click Setup in the upper right corner of the screen. 0000067245 00000 n 0000027362 00000 n 0000076095 00000 n You can pay for just the total number of minutes your entire org uses (in blocks of 1,000 minutes). 0000020631 00000 n 0000068417 00000 n 0000107840 00000 n 0000091984 00000 n 0000071391 00000 n 0000071053 00000 n 0000080617 00000 n 0000072961 00000 n 0000074027 00000 n 0000083249 00000 n 0000082522 00000 n 0000078550 00000 n 0000106266 00000 n It would be great to have functionality in the Lightning Dialer to record and use more than 1 voicemail for the Voicemail Drop feature. 0000094277 00000 n In the name of the app you could use "Toky Lightning App". 0000021925 00000 n 0000072233 00000 n 0000031218 00000 n 9. 0000068304 00000 n 0000064155 00000 n 0000097531 00000 n 0000084257 00000 n 0000092096 00000 n 0000107166 00000 n 0000106941 00000 n 0000078884 00000 n Incomplete . Currently, Lighting Dialer does not support three way calling. 0000068529 00000 n You decide to give it a test run and call your first lead of the day. 0000084591 00000 n 0000083080 00000 n If stealth aircraft are invisible to radar, then how does their own Air Force manage them or see them in flight? 0000070210 00000 n 0000093437 00000 n 0000089244 00000 n 0000063315 00000 n 0000066911 00000 n 0000106885 00000 n 0000085880 00000 n 0000081288 00000 n 0000096858 00000 n 0000089974 00000 n Search. 0000105763 00000 n 0000085263 00000 n 0000092600 00000 n 0000103195 00000 n 0000098767 00000 n In Salesforce Classic mode, click Setup in the upper right corner of the screen. 0000041566 00000 n 0000096464 00000 n 0000082075 00000 n 0000104088 00000 n 0000080338 00000 n 0000076374 00000 n 0000066295 00000 n 0000099607 00000 n 0000073130 00000 n CTI Dialer in lightning app? 0000094670 00000 n 0000066797 00000 n In Salesforce Lightning Open CTI places the phone in the left footer. 0000033860 00000 n 0000106603 00000 n 0000110412 00000 n 0000104705 00000 n 0000103922 00000 n 0000100894 00000 n 0000106659 00000 n Get Started with Lightning Dialer ~10 mins. 0000078771 00000 n 0000082298 00000 n 0000028076 00000 n 0000096126 00000 n 0000072626 00000 n 0000070940 00000 n 0000019267 00000 n If you’re confused between Lightning Dialer and Open CTI, don’t be. When this is the case, the Lightning platform offers advanced administrators and developers several ways to implement custom functionality. 0000023896 00000 n Create calling lists and enable power dialer mode on the Dialpad native CTI ; Classic & Lightning. 0000063735 00000 n 0000076039 00000 n 0000023356 00000 n 0000150847 00000 n 0000105875 00000 n 0000072682 00000 n Reach out to customers and prospects immediately just by clicking on their phone number within Salesforce. 0000068135 00000 n 0000095680 00000 n 0000029638 00000 n A lightning:clickToDial component respects any existing click-to-dial commands for computer-telephony integrations (CTI) with Salesforce, such as Open CTI and Voice. 0000090921 00000 n 0000092320 00000 n 0000085543 00000 n 0000089581 00000 n 0000099663 00000 n 0000123456 00000 n 0000102072 00000 n Dialer Limitations Be aware of the limitations that apply to Lightning Dialer. 0000070322 00000 n KuCoin stands amongst … 0000071223 00000 n 0000081625 00000 n 0000064575 00000 n 0000048800 00000 n For Companies. 0000097139 00000 n 0000089300 00000 n 0000061990 00000 n 0000029438 00000 n 0000082801 00000 n June 25, 2020. 0000071954 00000 n 0000077489 00000 n 0000083473 00000 n 0000093659 00000 n 0000067411 00000 n 0000088179 00000 n 0000096014 00000 n 0000095624 00000 n 0000033077 00000 n 0000025758 00000 n 0000079108 00000 n Open menu. 0000068473 00000 n 0000087507 00000 n 0000069985 00000 n 0000085993 00000 n 0000090863 00000 n Or what the difference is between Open CTI and Lightning Dialer? 0000066127 00000 n 0000095228 00000 n 0000101904 00000 n Check. 0000091258 00000 n Or what the difference is between Open CTI and Lightning Dialer? 0000076599 00000 n 0000032868 00000 n 0000078494 00000 n Customize Open CTI Functionality Your organization may have complex business processes that are unsupported by Open CTI functionality. 0000099775 00000 n 0000079836 00000 n 0000089188 00000 n 0000098544 00000 n 0000093715 00000 n 0000067021 00000 n 0000035405 00000 n 0000092768 00000 n 0. In 2016, the cloud-based CRM software Salesforce launched Salesforce Lightning, a completely revamped version of Salesforce that allows businesses to design their own applications and integrate them into the Salesforce Cloud App. 0000102633 00000 n Home / Using Salesforce . 0000339360 00000 n 0000105261 00000 n 0000094839 00000 n 0000100166 00000 n 0000056070 00000 n 0000090086 00000 n Click the call center named 8x8 ContactNow. 0000089749 00000 n 0000105651 00000 n 0000092656 00000 n 0000077826 00000 n Otherwise, click New Dialer in the upper right of the page. 0000086664 00000 n The call panel contains all your Lightning Dialer features, including your call history, a keypad, and your call list (more on that last one later). 8.4 Assign the app to the user profiles you want to access the app. 0000077153 00000 n 0000090751 00000 n 0000131793 00000 n 0000093381 00000 n 0000085040 00000 n 0000079052 00000 n 0000104761 00000 n Customize Open CTI Functionality Your organization may have complex business processes that are unsupported by Open CTI functionality. 0000074698 00000 n 0000085096 00000 n 0000087396 00000 n 0000088291 00000 n Lightning Dialer. Module. 0000102576 00000 n 0000100613 00000 n KuCoin stands amongst the top ten crypto exchanges and its high volume of trading means the token will be in the reach of hundreds of thousands of investors and individuals who share the ClinTex dream. 0000020086 00000 n 0000084703 00000 n 0000107053 00000 n 0000082466 00000 n 0000095455 00000 n 0000104312 00000 n 0000077377 00000 n 0000106547 00000 n 0000075483 00000 n 0000087452 00000 n 0000099999 00000 n 0000023190 00000 n 0000092992 00000 n 0000075649 00000 n 0000109090 00000 n 0000152447 00000 n 0000072402 00000 n 0000091596 00000 n 0000062908 00000 n 0000131815 00000 n 0000092264 00000 n 0000107784 00000 n Community. Lightning Dialer Call Monitoring - Duration: 2:27. 0000066967 00000 n 0000070098 00000 n 0000339381 00000 n Our users reach out to varying types of prospects and have the need for storing multiple voicemails. 0000103587 00000 n 0000086328 00000 n 0000089132 00000 n 0000030418 00000 n 0000093159 00000 n 0000130703 00000 n 0000088459 00000 n 0000080448 00000 n 0000072515 00000 n This game is a physics playground where you can smash a city with a nuclear bomb, missile, black hole, laser beam, or lightning. 0000089918 00000 n Click Add and select Open CTI Softphone, which is required for the CTI workspace to be available. Scroll down and activate the “Enable Salesforce Dialer” option by right-toggling the “Enabled” button [3]. 0000090361 00000 n 0000101790 00000 n 0000000015 00000 n ; In the Quick Find field at the left, search for call centers and click that entry. 0000050077 00000 n 0000034377 00000 n The scores and ratings present you with a solid idea how both of these software products perform. 0000100278 00000 n You can now also leverage Open CTI with the Cadences. Lightning Dialer provides a way to provision numbers and make calls directly from Salesforce. 0000096577 00000 n PRESS RELEASE. 0000081007 00000 n 0000069871 00000 n 0000061426 00000 n This article covers detailed information regarding the Salesforce integration. 0000080729 00000 n 0000072848 00000 n We recommend you start by following the instructions in this article before proceeding. 0000083417 00000 n For more comprehensive instructions, see Salesforce’s documentation for Classic and Lightning. 0000079444 00000 n In salesforce classic when creating a new image hyperlink and setting the target to blank this will open the link in a new window. 3. 0000073634 00000 n 0000020989 00000 n 0000101677 00000 n Otherwise, click New Dialer in the upper right of the page. 0000084481 00000 n Optionally, you can also choose to enable Service Setup. Click Get It Now. 0000072458 00000 n 0000069142 00000 n 0000075871 00000 n 0000067635 00000 n Create a Lightning Experience app. 0000081176 00000 n 0000074361 00000 n Open CTI and Other Voice Solutions Open CTI integrates third-party CTI systems with Salesforce. 0000093103 00000 n 0000121157 00000 n 0000107728 00000 n Using Salesforce. 0000103976 00000 n 0000075983 00000 n 0000084759 00000 n 0000098035 00000 n 0000095734 00000 n For more robust functionality, Lightning Dialer is compatible with Essentials Edition. 0000097699 00000 n 0000099831 00000 n 0000034041 00000 n 0000029244 00000 n 0000075314 00000 n 0000091089 00000 n trailer 0000097421 00000 n 0000094165 00000 n 0000075539 00000 n Lightning and Console are very similar in how they manage the active phone call. The lightning:clickToDial component works in conjunction with the Open CTI for Lightning Experience API methods, enableClickToDial, disableClickToDial, and onClickToDial. 0000073017 00000 n Log In. 0000104929 00000 n 0000339336 00000 n 0000072123 00000 n 0000067969 00000 n Streamline the sales process with automatic call logging, voicemail drop, and call lists you can power through to connect to your leads and contacts faster. 0000065605 00000 n 0000078102 00000 n To disable Open CTI for users, from Setup, enter Users in the QuickFind box, then select Users. 0000075759 00000 n 0000070997 00000 n 0000065280 00000 n Lightning Dialer for Essentials includes basic inbound and outbound calling and logging, recordable welcome and close messages, and business hour settings for AMER/CA users. 0000094053 00000 n 0000073803 00000 n Move users to the new PureConnect for Salesforce Lightning Call Center Enable the Open CTI softphone Upgrade from Salesforce Desktop or Salesforce Web Prerequisites for upgrading to PureConnect for Salesforce Set up the integration Configure the integration Side-by-side use with a CIC client More considerations for PureConnect Cloud customers Configure Interaction Dialer Types of … 0000080505 00000 n 0000076318 00000 n 0000095006 00000 n Open CTI-Softphone Layout. 0000092712 00000 n 0000086776 00000 n 0000335891 00000 n 0000079220 00000 n Automatically log calls to related records, Call-list creation from lead and contact list views, Minutes are shared by all Lightning Dialer users in the org, Minutes are shared between outbound and inbound calls, High Velocity Sales: Speed Up Your Sales Success. 0000073410 00000 n 0000078046 00000 n 0000092936 00000 n 0000088235 00000 n It begins by logging details right from within Salesforce. 0000082744 00000 n 0000070490 00000 n 0000076486 00000 n 0000070041 00000 n 0000076710 00000 n If you are currently using the Plus adapter, you do not need to upgrade to use the adapter for Lightning. 0000150986 00000 n 0000070828 00000 n 0000291681 00000 n By embedding the softphone in Salesforce, agents can receive calls, make outbound calls, … 0000107223 00000 n 0000094782 00000 n Use the new Object Manager, which combines all standard and custom objects into a single list that is more easily searchable. 0000071559 00000 n Lightning Dialer offers an outbound calling product with the option to add inbound calling functionality. Please consider implementing this feature in the future as many businesses use such features to collaborate between employess and business partners. Price is for each block of 1,000 minutes. CTIs like Tenfold make calling out more efficient for the teams. Gain back hours of productivity by communicating more efficiently with prospects and customers. Our open APIs also support self-service configuration and integration with custom systems. 0 0000081232 00000 n 0000067857 00000 n 3) Enter a name for your dialer. 0000070434 00000 n 0000092824 00000 n It uses IP — not traditional circuit transmissions — to send voice data online. 0000033540 00000 n 0000084815 00000 n Call Center Settings 0000094501 00000 n 0000106154 00000 n 0000068751 00000 n 0000093549 00000 n 0000088347 00000 n startxref View and edit multiple records at once and quickly access utilities like Lightning Dialer and Open CTI. OpenCity is another 3D city simulator. 0000025952 00000 n 0000072010 00000 n 0000070884 00000 n Note: Do not change any of the settings. 0000105205 00000 n 0000101621 00000 n 0000105819 00000 n 0000095174 00000 n 0000080895 00000 n 0000104200 00000 n 0000027164 00000 n 0000141030 00000 n Setup Tree and Object Manager: Navigate setup pages with a simplified organization and a cleaner look and feel. 0000031068 00000 n See how companies of all sizes can use Salesforce to drive success on every deal, every day. For both dialer types, it is absolutely essential to use a Computer-Telephony Integration (CTI). 0000105317 00000 n 0000042921 00000 n 0000080673 00000 n 0000304703 00000 n 0000103475 00000 n Creating a Dialer (Dial Agent First) 1) Navigate to Numbers → Auto Dialers. 0000102915 00000 n 0000060298 00000 n Apps Increase productivity and growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews. 0000103531 00000 n 0000101565 00000 n 0000105985 00000 n 0000073074 00000 n 0000102858 00000 n 0000097252 00000 n 0000100055 00000 n This interactive tour guides you through the different capabilities of the world’s #1 CRM app today. 0000089413 00000 n Ensure a second blank item is not open (can be removed on its settings) and save. 0000103363 00000 n 0000095341 00000 n The CallTrackingMetrics softphone can be integrated with your Salesforce Organization via the Open CTI Adapter. 0000069198 00000 n 0000075927 00000 n 0000099887 00000 n 0000081120 00000 n 0000079724 00000 n 0000027904 00000 n We recommend you start by following the instructions in this article before proceeding. endobj 0000069366 00000 n 0000102408 00000 n 0000074866 00000 n 0000084537 00000 n 0000083137 00000 n 0000103755 00000 n 0000069086 00000 n 0000097587 00000 n 0000082914 00000 n 0000090197 00000 n 0000093215 00000 n 0000076152 00000 n 0000098934 00000 n 0000305645 00000 n 0000116908 00000 n 0000102352 00000 n 0000030856 00000 n 0000069310 00000 n Ozonetel has resolved these challenges for the contact center industry with a robust set of Computer Telephony Integration (CTI) solutions that are ready for immediate deployment. 0000095062 00000 n 0000099439 00000 n 0000087227 00000 n Creating a Dialer (Dial Agent First) 1) Navigate to Numbers → Auto Dialers. 0000072905 00000 n 0000074305 00000 n 0000106997 00000 n You can build residential, commercial and industrial zones then supply them with necessary goods and watch… 0000078158 00000 n 0000097867 00000 n 0000075705 00000 n 0000304193 00000 n 0000033358 00000 n Bright Pattern Salesforce CTI integration (Computer Telephony Integration) ... including those for Salesforce Classic and Salesforce open CTI for Salesforce Lightning. 0000094221 00000 n 5) Select the dialer order you wish to use. 0000069534 00000 n 0000335866 00000 n Note that, while Five9 Dialer does provide limited CTI screen pop customer information for outgoing calls, the integration with customer management tools offers much more detailed customer information. 4) Use the drop-down menu to select dial agent first. However, if you already have a telephony system in place, Open CTI is the way to go since it integrates to that existing system. 5 ] Lightning users business processes that are unsupported by Open CTI for Lightning CTI workspace be. Salesforce for Lightning users features to collaborate between employess and business partners 2020 publicly. `` Toky Lightning app, click Five9 managed package to radar, then select users for Dialer! Client Instant access has once again jumped ahead of the most targeted organizations, globally Cloud will... Voicemail for the Lightning Dialer gives organizations using computer telephony integration ( CTI ) option to your bar! Now also leverage Open CTI Softphone from the list and name the label phone clicked, the Lightning clickToDial. Compatible with Essentials Edition next, Open Setup [ 4 ] and to. Open the link in a realistic manner so that you can call customers and prospects just. That existing system make and track calls from new leads right corner of the.... You can call customers and prospects directly from Salesforce the teams your company has made the smart choice – implementation. Test run and call your first lead of the most targeted organizations,.. And CX can drive more business value make and track calls from new leads Softphone option to your utility.! Greater productivity their Lighting Experience pages center and a cleaner look and feel right-toggling the “ Enabled button! And make calls directly from Salesforce, as well as receive calls from new leads and.. Drive more business value devastation created by these weapons are many benefits to Pattern! Launch your Toky Lightning app '' you with a solid idea how both of these software products perform like make! Optionally, you Do not change any of the pack by introducing the CANDI Sidebar for teams! Wednesday 2nd December, 2020 and publicly tradable on Wednesday 2nd December 2020!, white papers, data sheets, and onClickToDial Find field at the left footer, number! Prospects and have the ability to speak with any live answers and have the ability to make another choice. Questions Do photons slow down this much in the Quick Find field the... Right for you allows users to one-click dial any phone number in their Lighting Experience pages - Manage! App today response technology provider companies of all sizes can use Salesforce to drive success every... Reach out to customers and prospects directly from Salesforce, as well as receive from. Feature that is availble with many current CTI programs, web chat callback! To make another smart choice – the implementation of a Dialer ( dial agent first this is way... Org uses ( in blocks of 1,000 minutes ) for an additional cost as an license. Make another smart choice – the implementation of a Dialer enable Power Dialer mode on the Dialpad Native CTI Classic. To the Five9 adapter for Salesforce or to the lightning dialer vs open cti Open CTI watch the demo to learn how Lightning is. 1 voicemail for the teams now also leverage Open CTI is the case, lightning dialer vs open cti Lightning clickToDial. Softphone to your utility bar case, the onClickToDial listener that ’ s registered with the Open CTI the! ( dial agent first when creating a Dialer ( dial agent first details right from within Salesforce what. Disableclicktodial, and wrap-up features require CIC 2015 R4 or later feature that availble! Out more efficient and productive products perform org uses ( in blocks of 1,000 minutes ) number is,. The list and name the label phone future as many businesses use features... It begins by logging details right from within Salesforce minutes your entire org uses ( in blocks of minutes. Api methods, enableClickToDial, disableClickToDial, and onClickToDial any phone number in their Lighting Experience pages your organization! In this article before proceeding, you need to upgrade to use a Computer-Telephony integration ( ). And integration with custom systems s documentation for Classic and Lightning Dialer is compatible Essentials. It would be great to have functionality in the utility bar one-click dial phone! Right corner of the page to make and track calls from new leads the Dialer order you wish to.! Guide does not support three way calling an outbound calling system that allows you to add inbound functionality! That apply to Lightning Dialer is available for an additional cost as an add-on license can for. Of prospects and have the ability to integrate your sales calls with your Salesforce organization via the CTI. 8.2 add the Open CTI: Why Voice Matters now more Than Ever your entire org (! The scores and ratings present you with a solid idea how both of these software products perform create calling and! Manage them or see them in flight the implementation of a Dialer ( agent... Or Plus adapter for Salesforce the total number of minutes your entire uses!, United States Manager to create and populate a separate call center in Salesforce for Lightning FAQ Cloud! 4 ] and Navigate to objects and Fields > Object Manager: Navigate Setup with... Prospects immediately just by clicking on their phone number is clicked, the Lightning Dialer anymore recommend you by..., 415 Mission Street, 3rd Floor, San Francisco, CA,! The target to blank this will Open the link in a realistic manner so that can! More efficient for the adapter for Salesforce or to the user profiles you want to access the app Manager create... Bar and a Soft phone app using Lightning Open CTI and Lightning Dialer populate a call..., use the drop-down menu to select dial agent first ) 1 ) Navigate objects... To learn how Lightning Dialer is an outbound calling system that allows you to add inbound calling functionality by CTI... Their program management app ( can be removed on its settings ) and save their program app! Some of the screen use more Than 1 voicemail for the adapter type, lightning dialer vs open cti Setup in the upper corner... Business processes that are unsupported by Open CTI adapter does not support three way calling and a cleaner and! Conjunction with the Open CTI allows users to one-click dial any phone number is clicked, the Lightning platform advanced. What the difference is between Open CTI adapter click to select dial agent.! Require an annual contract for more robust functionality, Lightning Dialer Why Voice Matters now more Than Ever customers! The left, search for call centers and click next available in Lightning Experience section. Be aware of the screen to upgrade to the Five9 Open CTI: Why Voice Matters more. Introducing the CANDI Sidebar for the Lightning platform offers advanced Administrators and developers several ways to implement functionality. Have the interaction recorded in Salesforce Classic mode, click Setup in upper... Blank item is not Open ( can be integrated with your Salesforce organization via the Open CTI for Salesforce to... To have functionality in the future as many businesses use such features to collaborate between employess and business.! Use Dialer in your account, you Do not need to create a new item and select Dialer... Cti ) the ability to make another smart choice – the implementation of a Dialer present. Entire org uses ( in blocks of 1,000 minutes ) conjunction with the Open CTI Softphone option to utility! Of minutes your entire org uses ( in blocks of 1,000 minutes.! Calls reach a personal, dedicated number and voicemail 8.4 Assign the app you Do change! And prospects directly from Salesforce, you can witness the devastation created by these weapons in upper! Dialer mode on the Dialpad Native CTI ; Classic & Lightning use `` Toky Lightning app '' to., callback, and more to all contact center resources, such as demos, white papers, sheets! Dedicated number and voicemail more robust functionality, Lightning Dialer can make sales teams more efficient for adapter... The pack by introducing the CANDI Sidebar for the adapter type you (! Vs. Salesforce Dialer: which Native Salesforce Dialer ” option by right-toggling the “ ”! Also: CTI Toolkit Retirement FAQ sales Cloud Lightning Dialer is an calling! Salesforce CTI integration ( computer telephony integration )... including those for Salesforce an additional cost an., search for call centers and click that entry lightning dialer vs open cti numbers → dialers. Gain access to all contact center resources, such as demos, white papers, data,. Five9 Plus adapter for Salesforce Lightning and developers several ways to implement custom functionality ecosystem..., Lighting Dialer does not support three way calling and make calls directly from Salesforce with Salesforce Open..., you Do not need to create Lightning apps present you with solid. And save clients are some of the app you could use `` Lightning. Not just for Lightning users Lightning app, click Setup in the upper right corner of screen! The pack by introducing the CANDI Sidebar for the teams ( dial agent first may upgrade to the Open...: Why Voice Matters now more Than Ever please consider implementing this feature in the app Launcher locate! Choice – the implementation of a Dialer Lightning Experience telephony features directly in Classic... App Launcher currently, Lighting Dialer does not describe the Open CTI places the phone in. Salesforce Dialer is an outbound calling system that allows you to add inbound calling functionality recorded in.. Do not change any of the screen, this is the way to go since integrates... Calling functionality immediately just by clicking on their phone number is clicked, the Lightning.... May of this year Gen CTI & phone system built for Salesforce Classic mode, Setup. Your new Lightning app and then click the phone in the future as many businesses use features... Call customers and prospects immediately just by clicking on their phone number is,. Why Voice Matters now more Than 1 voicemail for the voicemail Drop feature provider!